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Privacy policy

The Bettercaring website is owned and managed by:

Valuing Care Limited
Suite 4 The Hub, 3 Drove Road, Newhaven BN9 0AD
Company Registration Number: 6620232

Your data is controlled by:

Pavilion Publishing and Media Limited
Cairns House, 10 Station Road, Teddington, Middlesex, TW11 9AA
Company Registration Number: 02078808

Pavilion Publishing and Media Limited is registered as a data controller with the Information Commissioner's Office registration number Z8503469.

Pavilion Publishing and Media Limited is part of OLM Group. Valuing Care Limited is an associate of OLM Group.

Bettercaring website - visitors

Bettercaring uses 'cookies' to store data about your 'current session' with our website. This is to enhance the experience of our users when on the site, and to provide us with basic, non-identifiable data to help us improve our website. You should be able to turn off cookies using your web browser.

Bettercaring website - registered users

Bettercaring will offer our users the option of registering with us.

We undertake to treat any personal information (which means data from which you can be identified, including your name, address, email addresses and the like) that you provide to us or that we obtain from you, in accordance with this Privacy Policy and the provisions of the Data Protection Act of 1998, or any amendment to it. We may analyse the personal information supplied, on an anonymous basis, to understand the profile of our users, in order to improve the service we offer.

We will make every endeavour to ensure the security of the information you supply. We undertake not to use the personal information you supply to cross-reference with the usage you make of the site or the database. We will only analyse search patterns and browsing patterns on an anonymous, aggregated basis.

Users who register with us have a responsibility to ensure the security of their own username and password. Users who have registered with us can subsequently contact us to request the removal of their registration data from the site.

In the event of the sale or transfer of any of the assets or business of Pavilion Publishing and Media Limited to a third party, and notwithstanding any other provision of these terms and conditions, Pavilion Publishing and Media Limited reserves the right to the transfer to such third party any information of whatever nature obtained from users.

Bettercaring care home database

Bettercaring provides a searchable database of care homes. We collected this data from the homes ourselves.  We are aware of the need for accuracy of data in this database, and regularly review the data we hold for accuracy.  We welcome feedback from users on information on this database which they understand to be inaccurate and will undertake to investigate such communication from our users.  We do not provide this care home data to other third parties.